Summary of Qualifications

Highly motivated self-starter with nearly four years work experience in communications systems, troubleshooting and customer service. Successfully completed an intensive telecommunications operator and maintainer course and a specialized course in mobile communications. Graduated Distinguished Honor Graduate in both courses. Supervised and trained others to operate and troubleshoot communications equipment. Maintained Top Secret/SCI clearance. Proficient with computer software and hardware, installation and use. Recently graduated with honors from DeVry Institute of Technology with a Bachelor of Science in Electronics Engineering Technology.

 

Technical Skills

* Hardware Installation
* Microprocessors
* Circuitry
* Assembly Language
* Electronic Workbench
* C++
* Troubleshooting
* Assorted Testing Equipment
* Windows 95/98/ME, Office Suite

 

Work Experience

Service Technician/ Best Buy
Suwanee, GA
7/02 - Present

Repair televisions and laptop computers. Troubleshoot repair issues.

 

Merchandising Supervisor/ Best Buy
Alpharetta, GA
6/99 - 7/02

Prepare store daily for opening by downstocking, pricing, and keeping displays functional. Responsible for training, shift schedules and tasking of personnel. Conduct inventory management on a daily basis.

 

Warehouse Manager/ Rhodes Furniture
Alpharetta, GA
12/98 - 6/99

Responsible for over $250,000 of inventory. Handled client pickup and delivery. Conducted general maintenance around the facility. Assisted interior designer with set up and display of new merchandise.

 

Military Experience

Switching Systems and Message Center Technician/ U.S. Army
11/94 - 11/98

Programmed databases and set parameters for communications equipment on many levels. Operated and maintained communications systems within a network. Extremely proficient in troubleshooting to a component level. Successfully implemented and engineered a strategic interface utilizing Cisco routers resulting in a 98% up and online record. Trained numerous team members and supervisors. Supervised personnel on multiple tasks to complete projects. Encouraged and counseled team members on job performance and areas of opportunity. Responsible for coordinating shift schedules, assigning personnel and selecting communications equipment for deployment.

 

Education

Bachelor of Science in Electronic Engineering Technology degree.
DeVry Institute of Technology
Alpharetta, GA
March 2002 GPA 3.60/ 4.0

 

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